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FAQ

Most frequent questions and answers

  • How do I book?
    To inquire about our services, please fill out our event questionnaire on the "contact" page of our website.
  • What is the best way to contact you?
    You can contact us via email at rnbs.events@gmail.com or by phone at 347-377-2187
  • How much is the delivery & installation fee?
    Our installation fees are included in the package price. Our delivery fee ranges depending on location.
  • Can you replicate the set up in an inspirational picture?
    At RnB Events we specialize in creating custom designs that are tailored to your individual needs. We love getting to know our clients to ensure that your unique vision comes to life, and therefore we do not replicate set ups from other event decorators. We are more than happy to show you similar designs and styles with our personalized RnB touch.
  • What areas do you service?
    NYC, all 5 boroughs Westchester, White Plains, Yonkers Long Island New Jersey Connecticut Pennsylvania Please note that our delivery fee ranges depending on location. Please inquire with us for an exact cost for delivery.
  • How far in advance should I book?
    We recommend securing your event date with us as soon as possible to ensure availability. However, if you require last minute services please contact us and we will do our best to accommodate your needs.
  • Can I book the week of the event?
    Yes, you can book the week of the event. However, we recommend that you book as far in advance as possible to ensure availability. We do not guarantee availability for last-minute bookings.
  • What payment methods do you accept?
    We accept payment via Zelle, credit/debit card, money orders, checks and cash.
  • What is a mock up? Do you create mock ups?
    A mock up is a digital sketch of your event decor that allows you to visualize the final look and make changes as needed. Our mock ups are an essential part of the design process and help ensure our clients are completely satisfied with the end result. We are happy to provide mock ups after your event date is secured with us.
  • Do you deliver rental items?
    Yes, we offer delivery services for rental items with a minimum purchase of $250. Please contact us for more information.
  • Can you customize rental items?
    Yes! We we offer a variety of customization options for our rental items. You can choose from a wide selection of colors, as well as any theme specific details to create the prefect rental item for your needs. Please contact us for more information.
  • Can we pick up rental items from you?
    Unfortunately, at this time we do not allow pick ups for rental items.
  • Do you offer late night pick ups at venues/homes?
    Yes, however our pick up service is only available until 12 AM. We cannot guarantee availability after this time. Please contact us to discuss your requirements and we will do our best to accommodate you.
  • Can I extend my rental period?
    Yes, depending on availability.
  • Do you rent cake and dessert plating?
    Yes, however cake and dessert plating is only available if you book a decor package.
  • What happens if I damage or lose a rental item?
    We will assess the damage and the cost to repair or replace it. Depending on the severity, you may be responsible for the full cost of the item.
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